TERMS & CONDITIONS

PAYMENT METHOD

Bank: MAYBANK
Account No.: 1141 2368 0227 (Online Transfer/ATM Transfer/Cash Deposit)
Account Holder: GAI KAH LAI


SHIPPING POLICY

All items will be posted via PosLaju / Skynet Courier.

Shipping cost: (Updated!)

West M'sia
Major Town (First 1 KG): RM7.00
Non Major Town (First 1 KG): RM19.00
 ** Subsequent 1 KG - RM2.00

West Malaysia Non Major Town List Kedah / Perlis Non Major Town Baling Bukit Kayu Hitam Changloon Chuping Jabi Karangan Kepala Batas, Kedah Napoh Kerpan Keteri Kodiang Kuala Nerang Mahang Langkawi/Kuah Padang Besar Padang Serai Padang Terap Pokok Sena Sik Sintok Sungai Yan UUM Non-Serviceable Area Yan Padang Terap Naka Sungai Tiang Bukit Perak Jening Pedu Perak Non Major Town Chenderiang Grik Kati Kg. Gajah Kg. Gajah Kroh Kroh Kuala Kurau Cameron Highland Kurai Lawin Lenggong Pengkalan Hulu Pulau Pangkor Salak Baharu Salak Utara Segari Selekoh Semanggol Slim River Estate Sungkai Sungkai Estate Trolak Non-Serviceable Area Sungkai(Estate) Kroh Ulu Bernam Kampung Gajah Selangor/Kuala Lumpur Non-Major Town Kuala Langat Sungai Pelek Ijok Tanjung Sepat Jenjarom Genting Highland Negeri Sembilan Non-Major Town Bandar Baru Sertin Batu Kikir Berogo Bukit Pelanduk Chuah Gemencheh Jelebu Johol Kota Kuala Kelawang Lenggeng Linggi Pertang Rincing Hulu Rompin Simpang Pertang Tebong Timah Titi Melaka Non-Major Town Asahan Chabau Kuala Sg. Baru Nyalas Selandar Sungai Rambai Tg. Bidara Resort Kota Neg. Sembilan Johor Non-Major Town Bekok Chaah Endau Gemas Jementah Kuala Rompin Labis Gemas Layang-Layang Mersing Paloh Pasir Sulong Penggetang Pengkalan Hulu Renggit Sagil Semerah Senggarang Sg. Rambai Sg. Renggit Sri Medan Ulu Remis Johor Non-Serviceable Area Senggarang Renggit Parit Sulong Sri Medan Semerah Pahang Non-Major Town Benta Brinchang Bukit Kerling Bukit Tinggi Cameron Highland Fraser’s Hill Genting Highland Gohtong Jaya Jabor Paya Bungor Janda Baik Jerantut Kemayan Menasi Muadzarn Shah Padang Tengku Ringlet Sg. Lembing Sri Jaya Tanah Rata Tioman Pahang Non-Serviceable Area Sri Jaya Jabor Paya Bungor Kampung New Zealand Sungai Lembing Rompin Terengganu/Kelatan Non-Major Town Bandar Al Mutakibillah Batang Merbau Besut Jerenggau Bukit Besi Gua Musang Jemerlang Jerteh Kemachang Kemasik Sungai Tong Kerteh Terengganu/Kelatan Non-Serviceable Area Kemahang Batang Merbau Jeli Jerangau

East M'sia (Every 1 KG)
 Major Town: RM13.00
 Non Major Town: RM27.00

East Malaysia Non Major Town List Sarawak Bakong Bakun Balingan Batu Niah Bau Bekenu Beladin Belaga Belawai Betong Bintangor Kabong Kanowit Mulu Kapit Kuala Baram Lawa Limbang Lutong Lubuk Antu Marudi Mukah Samarahan Sarekei Santubong Serian Seri Aman Sabah Beufort Beluran Inanam Keningau Kimanis Kenarut Kudat Kundasang Likas Papar Penampang Ranau Sempoerna Sipatang Tamparuli Tenom Tuaran Tambunan Luyang Telipok

RESERVATION & CASH ON DELIVERY (COD)

NO RESERVATION & COD! To secure your purchase, kindly make payment after receiving purchase confirmation mail from us. All purchase is on first come first serve basis upon receiving your payment.

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REFUND OR EXCHANGE POLICY

AFTER SALES SERVICE

Things to do:
Upon receiving your parcel, please check parcel before signing if the parcel is broken / opened. If parcel’s packing is broken and quantity of order item is incorrect, please do not receive the parcel and report to us immediately. Jolli.Fashion does not responsible if broken parcel’s packing and incorrect quantity of order item is found after sign receiving with courier.

Refund Policy:
Item sold is NOT refundable.

Exchange Policy:
1. All exchange item should have original packing, accessories, and reason of exchange.
2. To reach the target of hassle free internet purchase, quality check are done strictly for every item, in case if you found any defective products, please contact us in 2 days time for exchange after receiving it.
3. Exchange item is allowed to change for the same model only.
4. Our terms of definition for defects includes, manufacturing defect, decoration of clothes is missing .
5. Exchange for defective products must be done within period stated, Jolli.Fashion only will bear RM3 postage, so please use register mail, additional charges will bear by customers.

Please contact us through YM/MSN or Email before doing any exchange, providing us your order no, reason for exchange, image of defective item, we will seek the best solution to help you solve your problem.

Attn: Any exchange done without contacting our customer service is under buyer’s own responsibility.

Conditions that are not under Exchange Policy:
+ Misuse or mishandling of product
+ Incorrect storing method, ie in damp environment
+ Exposure to too high or too low temperature
+ Any alteration done to product
+ Dirt cause by food and drinks
+ Any exchange done without contacting our customer service
+ Any product returned with incomplete packing and accessories
+ Tag was removed and wore item
+ Exceeded exchange period, small area of dirt, washed
+ Buyer changed their mind as the product is not as nice as displayed image
+ Product does not fit the buyer size
+ Other invalid reasons to be determined by Jolli.Fashion

IMPORTANT NOTICE
1. Jolli.Fashion has the rights to amend all Terms & Conditions without any prior notice.
2. Different monitors display colors differently, and everyone’a definition of color is not the same, therefore the color of the real product might differ from picture shown. We will do at our best to describe every item if they are different from our picture.

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FAQs

Is the price includes shipping fees?
NO, price displayed does not include shipping fees. Buyers to pay for the shipping fees. Please refer to SHIPPING POLICY.

How long does the shipping take?
For shipment to West M'sia, shipping will takes 2-3 working days and for shipment to East M'sia, shipping will takes 5-7 working days.

What if I still yet to receive my parcel?
Please contact us @ mablegai@hotmail.com, we will provide you the parcel tracking number.

What if I’ve submitted order and some of the stock are sold out?
Due to fast selling of our products, if found any stock sold out after payment has made, you can choose any of the options below:
(1) Change to other product
(2) Keep the credit in your account for next purchase use
(3) To send out part of your order first

Is the measurements stated accurate?
Measurements stated are for your reference, there might be a difference of 0.5-2.0cm vary to the real item.

What if I still have queries?
Please e-mail or contact us at mablegai@hotmail.com